Data Recovery

Thank you for visiting Saving Grace Data Recovery. We strive to offer affordable data recovery and prevent data loss. It is very important for us to help recover your photos, documents and data. We take great pride serving the community by saving your precious family memories and important business information.


The company was founded by Phillip Olive in the mid 2000’s, and in late 2010 The Critical Update offered to step in and continue providing the wonderful level of service that Phillip had been providing for many years. We intend to continue his legacy of excellence in data recovery.

Data Recovery Services

To schedule data recovery please contact us at 512-458-4040 or 512-336-2970.

If you live in Austin and want to drop off at our office, we are located in NW Austin at:

13218 Pond Springs Road, Suite C

Austin, TX 78729


If you are outside the Austin metropolitan area, you can call toll free at 1-877-809-8247.

Pack your hard drive carefully to prevent further damage. Include a sheet of paper with your name, contact telephone numbers, brief description of the problem and error messages. You can also include a replacement hard drive (USB or internal with the same amount of space as the failed drive).

Shipping/Mailing address:

The Critical Update Inc Saving Grace Data
5114 Balcones Woods Dr
Austin, Tx 78759

Email the tracking number to

The estimated cost of data recovery is as follows:

Diagnostic is only $99 (and sometimes waived). This process takes 5 to 10 business days. During this time, we make every effort to recover data from your hard drive at our office. We have a number of tools that we use evaluate the condition of your hard drive and recover files.

In office data recovery is $350.00 plus applicable taxes. We will recover and copy your data onto a USB drive (provided by you, or purchased by us and billed to you). We will ship the drive back to you with all the valuable data we were able to recover.

If we are unable to recover your data in house, then we will contact you for approval to send to our clean room facility for a more complex recovery.

Clean room recovery pricing depends on how damaged the hard drive is, and also how much data can be recovered. The average starting price is around $1350, plus shipping and media. In most cases, we can send to the clean room and ship a replacement drive with your data for under $1500 plus applicable taxes.

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